Tesla appears to have removed the details of its seven-day, "no questions asked" return policy. It was removed from the company's website, and it has yet to post a replacement return policy. Instead, the entire webpage outlining the policy redirects to the general page. Whether this means there is no longer an option to return a purchase for any reason remains to be seen, but it currently looks that way.
In its seventeen years as an electric vehicle and battery pack manufacturer, Tesla has pushed the boundaries of clean energy. With a concise focus on quality, innovation and revolutionary performance, the company has become the most valuable automaker in the entire world. For years, Tesla's return policy has been a show of confidence for the brand, promising quality from the very first drive. The policy previously allowed buyers to return a recently purchased Tesla within seven days of an accepted delivery with no questions asked.
According to recent price drops to several of its models.
Policy Change Or Surplus Of Returned Teslas?
Tesla has not only refrained from explaining the sudden policy change to its potential customers, but has also left more mystery and confusion on what its new policy actually is. In fact, the return policy page no longer exists on Tesla's website. According to Electrek, Tesla's PR team could not be reached for any comment or explanation as it has recently been disbanded. When left with such little information, speculation often begins to take over and it raises the question of whether the return policy was removed because too many new Tesla owners were returning their EVs within the seven days. Worse yet, perhaps people were somehow taking advantage of such a rash policy.
Since it began delivering to customers this past March, the Tesla Model Y has faced a multitude of quality issues which may or may not have caused an influx of returns by new buyers this year. In the past, the Model X also had a slew of early technical problems, particularly with its falcon-wing doors operating incorrectly. This may have led to previous policy changes by Tesla as well. Regardless, customers receiving a Tesla delivery are given the opportunity to inspect the vehicle completely and can refuse it if they are not satisfied. For now, customers will not know what's really going on until Tesla (or more than likely, Elon Musk) flat out states it, or the company suddenly updates its website with a revised return policy. Based on previous encounters online, the best bet would be that someone asks Musk on Twitter, and the Tesla CEO responds with full transparency.
Source: Electrek